§ 86-67. Complaints; adjustments.

(a)

If the customer believes the amount of his bill to be in error, he shall present his claim, in person, to the city before the bill becomes delinquent. Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The customer may pay such bill under protest and said payment shall not prejudice his claim.

(b)

The city will make a special water meter reading at the request of a customer for a fee of $20.00, provided, however, that if such special reading discloses that the meter was over-read, no charge will be made.

(c)

Water meters will be tested at the request of the customer upon payment to the city of the actual costs of conducting the test, provided, however, that if the meter is found to over-register beyond three percent of the correct volume, no charge will be made.

(d)

If the seal of a meter is broken by other than the city's representative or if the meter fails to register correctly or is stopped for any cause, the customer shall pay an amount estimated from the record of his previous bills and/or from other proper data.

(Ord. No. 0-11-01, art. V, 4-19-01; Ord. No. 0-2-04, arts. I, II, 1-15-04; Ord. No. 0-3-06, arts. 1, 2, 4-6-06)